about us

WE Customer Support was born from firsthand experience. As former customer service agents, we saw the daily struggles businesses face—frustrated customers, long wait times, and the constant challenge of delivering quality support around the clock. We knew there had to be a better way.

Driven by a passion for exceptional service, we came together to create a company that doesn’t just handle customer inquiries but truly understands and solves the challenges businesses face. We built WE Customer Support to provide seamless, multilingual, and affordable support that keeps customers happy and businesses growing.

We also understand that in today’s economy, every business needs cost-effective solutions without sacrificing quality. That’s why we offer professional, customer-first service at competitive rates—because great support shouldn’t come at a high price.

At our core, we believe that outstanding customer service is the foundation of success, and we’re here to help businesses thrive—one conversation at a time.

A photo of customer support workers with the purple and a gold orange theme3

our services

At WECS, we go beyond traditional support solutions to offer a fully customized experience tailored to your business and customer needs. Our key service highlights include:

Multilingual Support: Based in Armenia, we provide support in multiple languages, including Armenian, English, French, Arabic, Turkish, and more. We ensure your customers are heard and understood in their preferred language.

Integrated Customer-Centric Approach: We believe that exceptional customer support involves the entire company. Seamless collaboration between key departments and the support team is crucial to delivering fast, accurate, and empathetic responses.

Tailored Technical Solutions: We work with you to build systems that meet your specific requirements. Whether you need us to integrate new solutions or work with your existing tools, we ensure everything aligns with your operational flow.

Multi-Channel Support: We are available wherever your customers need us. We handle inquiries through:
– Live Chat
– Email Support
– Phone Calls
– Social Media Platforms

AI-Powered Assistance: We can implement and train AI support agents customized to your workflows and common inquiries. This ensures quick response times and consistent answers, improving customer satisfaction while reducing workload.

why choose wecs?

Scalable & Flexible Solutions

We adapt as your business grows, ensuring our support evolves with your changing needs.

Dedicated Account Management

You will have a personal point of contact to ensure smooth collaboration and quick adjustments whenever needed.

Data Security & Compliance

We prioritize data protection and adhere to industry standards, giving you peace of mind.

a photo of customer support agents with the purple and a gold orange theme

Customer Challenges & How We Solve Them Effortlessly

Communication Issues

We ensure clear, professional support across chat, email, and phone.

Slow Response Times

Our 24/7 live chat and AI assistance provide instant support.

Product/Service Complaints

We handle concerns, offer quick solutions, and escalate when needed.

Unclear Pricing

We simplify pricing explanations for complete transparency.

Difficult Returns & Refunds

We guide customers smoothly through the process.

Lack of Personalization

We tailor interactions for a seamless, customer-first experience.

Limited Support Channels

We provide multilingual chat, email, and phone support.

Inconsistent Service

Our trained agents deliver reliable, high-quality assistance.

Language Barriers

We offer support in English, Arabic, and French.

Technical Issues

We troubleshoot efficiently to keep customers running.

Long Wait Times

AI and live chat minimize delays and optimize response times.

Untrained Support Agents

Our team is skilled, knowledgeable, and always up to date.

Over-Automation

We balance AI with human support for a smooth experience.

Unresolved Complaints

We track, escalate, and follow up to ensure resolution.

Lack of Transparency

We provide honest, straightforward answers customers can trust.

we are here to help

contact us

Contact

info@wecs.online

Armenia